thảo luận [Amazon] Amazon behavioral questions - 14 leadership principles

Lướt qua f91, thấy có mấy người anh em đang pv Amazon ngoài ra hiện tại Amazon đang tuyển khá nhiều nên cơ hội vào Amazon là rất rộng mở. Tôi may mắn tìm được chân kinh (nguồi chủ yếu từ Dan Croiter) nên có offer, nay muốn chia sẻ lại cho anh em vozer.
(hopefully will see a vozer with yellow badge around US campus one day).

Format pv của Amazon thì em từng review trong thread Review pv

https://voz.vn/t/review-phong-van-cac-cong-ty-cntt.206897/page-2#post-6459729

14 leadership principles của Amazon :
https://www.amazon.jobs/en/principles

PV Amazon thì dù có tối ưu hóa code đến đâu nhưng nếu có "red flag" trong câu trả lời phần behavior -> xác định là tạch. Ngược lại thì nếu trả lời tốt behavior mà code ko tối ưu hóa nhưng chấp nhận được -> pass.

Các câu hỏi thường gặp :

1) Customer Obsession

1. We all deal with difficult customers from time to time. Tell me about a challenging client-facing situation and how you handled it?
2. How do you wow your customers?

2) Ownership

1. Tell me about a time you stepped up into a leadership role
2. Describe a time when you sacrificed short term goals for long term success
3. Tell me about a time when you had to push back to HQ or challenged a decision.
4. Tell me about a time when you took on something outside of your area of responsibility

3) Invent and Simplify

1. What’s your most recent invention?
2. Tell me about a time when you found a simple solution to a complex problem?

4) Are Right, A Lot

1. Tell me about a time when you made a bad decision.
2. Tell me about a time when you did not have enough data to make the right decision.

5) Learn and Be Curious

1. What’s the most innovative new idea that you have implemented?
2. How do you stay inspired and learn new things?
3. Tell me about a time when you realized that you needed a deeper level of expertise to get your job done. How did you approach this challenge and what was the outcome?

6) Hire and Develop the Best

1. Tell me about a time when you coached someone.
2. Tell me about a time when you fired someone.

7) Insist on the Highest Standards

1. How do you prioritize between high quality and deadlines?
2. Tell me about a time when you relentlessly worked on improving the quality of a fully working product, service or process

8) Think Big

1. Tell me about a time when you took on a big risk, because you focused on long term thinking
2. Tell me about a time when you identified a new approach to a problem

9) Bias for Action

1. Tell me about a time you had to quickly adjust your work priorities to meet changing demands.
2. Tell me about a risk you had taken in a fast paced project

10) Frugality

1. Tell me about a time when you saved money on a project that you worked on.
2. How do you make tradeoffs between quality and costs?

11) Earn Trust

1. Tell me about a time when you received tough feedback from your manager. How did you respond?
2. How do you communicate change, when you know it will be a tough sell?

12) Dive Deep

1. Tell me about a time when you had a complex problem that required a lot of in-depth analysis
2. Tell me about an interesting metric that you designed to identify and eventually improve something.

13) Have Backbone; Disagree and Commit

1. Tell me about a time when you disagreed with your boss, but still had to deliver on the project / initiative
2. Tell me about a time when you raised an uncomfortable issue in an internal meeting

14) Deliver Results

1. Tell me about a time when you failed to deliver something significant on time.
2. Tell me about a time when you were 75% through a project and had to pivot strategy

15) General questions :

1. What's your strength / weakness
2. Tell me about yourself
3. Why Amazon?

List 145 câu :

1. a time when you faced a problem that had multiple possible solutions
2. What did you do when you needed to motivate a group of individuals?
3. How have you leveraged data to develop a strategy?
4. a time when a team member didn’t meet your expectations on a project
5. Tell me about a time you failed and what you learned from it
6. the last time you had to apologize to someone
7. a time when you were 75% through a project, & you had to pivot strategy
8. How do you show your customer obsession?
9. How do you wow your customers
10. How do you develop client relationships?
11. Describe a time when you made a judgement call with limited information
12. Describe a time when you improved a process with limited budget.
13. an example of when you had to push back to HQ or challenged a decision
14. Provide an example of when you personally demonstrate ownership.
15. Tell me about a time you went above and beyond.
16. When you took on something outside your area of responsibility. Outcome
17. an example when you saw a peer struggling and decided to step in & help
18. “Describe a Situation Where You Disagreed With a Supervisor
19. Tell me about a time you recovered from a difficult situation
20. Tell me about a situation where you had to solve a difficult problem
21. “Describe a project or idea (not necessarily your own) that was implemented primarily because of your efforts
22. “Do you feel you work well under pressure? If so, describe a time when you have done so…”
23. “Give me an example of a time when you motivated others
24. “Tell me about a time where you had to delegate tasks during a project”
25. “Give me an example of when you showed initiative and took the lead
26. “Tell me about a time when you missed an obvious solution to a problem
27. Tell me about your proudest professional accomplishment
28. Tell me about a time you handled a crisis
29. Tell me about a time you had to deal with ambiguity
30. Are you easy to get along with?
31. Do you collaborate well?
32. Tell me about a team project you worked on
33. Describe a time when you had to bring two departments together to work more efficiently with each other
34. Tell me about a time you stepped up into a leadership role
35. Tell me about a time you led an important meeting
36. How do you motivate other people to work with you
37. describe your style in dealing with irate customers
38. describe a difficult decision you've had to make in your business life and how you went about doing it
39. tell me about a time you made a mistake that affected a client adversely and how you coped with it
40. tell me about a time when you disagreed with a rule or approach
41. describe a situation when you were able to use persuasion to successfully convince someone to see things your way
42. tell me about a time when you were asked to take sides regarding another employee and you remained neutral
43. We've all had to work with people that don't like us. How do you deal with someone that doesn't like you?
44. Give me an example of a time when you set a goal and were able to meet or achieve it
45. describe a time when you went beyond your job description to save your company time and money
46. give an example of a situation in which you took specific steps to further your career
47. Give me an example of a time you faced a conflict while working on a team. How did you handle that?
48. Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
49. We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.
50. Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
51. Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?
52. Give me an example of a time when you did not meet a client’s expectations. What happened, and how did you attempt to rectify the situation?
53. Tell me about a time when you made sure a customer was pleased with your service.
54. When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?
55. Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?
56. Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?
57. Describe a long-term project that you managed. How did you keep everything moving along in a timely manner?
58. Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?
59. Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you?
60. Tell me about a time when you had to rely on written communication to get your ideas across to your team.
61. Tell me about a successful presentation you gave and why you think it was a hit.
62. Describe a time when you saw a problem and took the initiative to correct it rather than waiting for someone else to do it.
63. Tell me about a time when you worked under close supervision or extremely loose supervision. How did you handle that?
64. Give me an example of a time you were able to be creative with your work. What was exciting or difficult about it?
65. Tell me about a time you were dissatisfied in your work. What could have been done to make it better?
66. How do you handle a challenge? Give an example.
67. Describe a decision you made that wasn't popular and how you handled implementing it.
68. Share an example of how you were able to motivate employees or co-workers.
69. Tell me about the toughest decision you've had to make in the past six months
70. Tell me about a major mistake you made, and what you did to correct it
71. Tell me about the last time a customer or coworker got upset with you
72. Tell me about a time you knew you were right, but still had to follow directions or guidelines
73. Tell me about the last time your workday ended before you were able to get everything done
74. Tell me about a time you had to raise an uncomfortable issue with your boss
75. Tell me about a goal you failed to achieve
76. Describe a time when you found it difficult to work with someone from a different background.
77. Give me an example of a situation where you had to take into account the sensitivity of different parties.
78. Tell me about a time you observed culturally insensitive behavior on the job.
79. What experiences have you had with recruiting, hiring, training, and/or supervising a diverse workforce?
80. Tell me about a time when you had to take someone’s cultural perspective into account in dealing with them.
81. When have you worked the hardest?
82. Tell me about a time when you had to juggle multiple important projects.
83. Tell me about a decision that you regret.
84. What’s your greatest professional regret?
85. Describe a situation in which you found a creative way to overcome an obstacle.
86. Tell me about a time when you came up with a new approach to a problem.
87. What’s the most innovative new ideas that you have implemented?
88. Tell me about two improvements you have made in the last six months.
89. Describe a time when you anticipated potential problems and developed preventive measures.
90. Tell me about a time when you had to analyze information and make a recommendation.
91. Tell me about a time when you demonstrated leadership skills.
92. When have you delegated effectively?
93. Describe a time when you led by example.
94. Who have you coached or mentored to achieve success?
95. Describe a project that required input from people at different levels in the organization.
96. Tell me about a time when you worked with a difficult team member.
97. Give me an example of a team project that failed.
98. Tell me about a time you stepped up into a leadership role
99. Let’s say you need something important from a coworker and that person isn’t responding. How would you deal with this?
100. Tell me about a time when you had to manage multiple responsibilities. How did you handle that?
101. Let’s say you’re working on a major project and you’re in the weeds. How do you find your way out?
102. We all deal with difficult customers from time to time. Tell me about a challenging client-facing situation and how you handled it.
103. Sometimes we have an all-hands-on-deck situation that may require everyone to work extra hours. How would you handle that?
104. Everyone starts somewhere. Talk about a time when you were new on the job and had a lot to learn. How did you manage that?
105. I’m interested in how you recharge when you’re not working. What do you do with your downtime?
106. Has your manager/supervisor ever asked you to do something that you are uncomfortable with? How did you handle this?
107. Tell me about a time you witnessed a fellow employee do something that you didn't think was appropriate.
108. Tell me about a time you made a mistake at work. How did you deal with it?
109. How have you reacted to a colleague who regularly lets the team down?
110. Tell me about a time you had to work at a fast pace for an extended period of time. How did you maintain your work pace?
111. Tell me about the longest time it took you to conclude a deal with a customer.
112. Describe a situation when you had to overcome a number of obstacles to achieve an objective.
113. Describe what you do to control mistakes in your work.
114. Describe a new idea or suggestion that you made to your supervisor recently.
115. Describe a situation when you negotiated with others in your organization to reach agreement.
116. Tell me about a time you had to quickly adjust your work priorities to meet changing demands.
117. Tell me about a time you had to make a decision under pressure to meet a deadline
118. Describe a time when you were faced with a stressful situation and used your coping skills.
119. Describe a time when you sacrificed short term goals for long term success
120. Tell me about a time when you had to choose between technologies for a project
121. Tell me about a time when you disagreed with your hiring manager. What did you do.
122. Tell me about a time when you had to coach an employee
123. Tell me about a time you heard difficult feedback and how you handled it
124. Describe a time when you had to convince the leaders of your team despite their disagreement. What did you do to convince them.
125. Tell me about a time when you were not able to meet a time commitment. What prevented you from meeting it? What was the outcome and what did you learn from it?
126. Describe an example of when you took a risk and failed
127. Tell me about a time when you overcame an obstacle and delivered results
128. Tell me about a time when you disagreed with your boss
129. Tell me about a time when you helped improve an internal work process. How you did it and what was the result
130. What is the best invention or idea you had in the past two years?
131. Tell me about a time you exceeded your expectations
132. Tell me about a time you had a conflict at work.
133. Tell me about a time when you took the lead on a difficult project
134. Tell me about a time when you received negative feedback from your manager. How did you respond?
135. How would you handle a project that is expected to be behind schedule
136. Describe a time when you received criticism and how you handled it
137. Tell me about a time when you had to make a judgement call without having time to refer to a manager/supervisor
138. Give me an example where you strongly held an opinion and you were the outlier
139. Explain a situation where you faced a problem and how did you deal with it.
140. Tell me about a time you made a decision without consulting your manager
141. What's your greatest strength? And weakness?
142. Tell me about how you were curious; expectations and what you did you learn
143. Why Amazon?
144. Why do you think you can make the difference here?
145. Tell me about yourself

Sample câu trả lời :
https://www.1point3acres.com/bbs/th...fXKYXZNEygreGalPYAhIYmiEx42VrstEMMkg6EP4PtyLg

Một vài câu độc để hỏi interviewers. Thường thì sẽ có 5' cuối buổi pv để đặt câu hỏi cho các interviewers tìm hiểu thêm về team, công ty, văn hóa ...

The position

1. What are the three most important principles for this job?
2. How do you define success for this position? What metrics are you using to measure my accomplishments?
3. What specific tools will I be using on the job?
4. What is a typical day like?
5. What are the opportunities for advancement and growth in this position?
6. Do you have any hesitations about my skills or experience for this job>
7. Is this a new or replacement position? If it’s a replacement, why did the previous person leave?

The business

1. How does this service/product fit into the bigger picture
2. How do you measure customer service
3. What important initiatives are you working on for the next 6-12 months?
4. How does this role contribute to larger company goals?

The team

1. How would you describe the team culture
2. Can you tell me about members of the team?
3. What are the team’s strengths and weaknesses?
4. What have been the biggest challenges this year for the team?

The interviewer

1. Why did you decide to join Amazon
2. What is your management style and philosophy
3. What is your expectation of me from the first 90 days on the job
4. How do you deliver negative feedback
5. What are your favorite and least favorite things about working here

Oánh dấu. Cân được mớ này sau khỏi chuẩn bị về behavioral nữa bác nhỉ

via theNEXTvoz for iPhone

topic hay đặt gạch hóng

cái behavioral này cần chuẩn bị cũng phải kỹ ko khác gì coding, tuy nhiên thường mọi người ít chú trọng phần này bằng dsa

đúng là cái này tôi chả bao giờ chuẩn bị, thảo nào không đột phá được, lót dép hóng thảo luận cách trả lời học hỏi vậy

Bữa phỏng vấn mà tạch vòng cuối. Hơi tiếc. Nói chung hỏi cũng không quá khó.